The Customer has the right to cancel the order within fourteen days without providing a reason. The cancellation period expires fourteen days after the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Product(s).
In order to exercise the right to cancel, the Customer must send notification of his or her decision to cancel the order through an unambiguous statement (for example a letter sent by post, fax or email) to the following address: KORIUS, 13 bis rue Saint Honoré, 77300 Fontainebleau or email@example.com
The Customer can also use the cancellation letter template downloadable here. If the Customer selects this option, KORIUS will send an acknowledgement of receipt of the cancellation via a durable medium (by email).
If the Customer decides to exercise the right to cancel, he or she will have to return the Product in its original packaging and its original condition, accompanied by the delivery slip and/or the corresponding invoice within 14 calendar days from the date the return request was sent to KORIUS. The Customer is considered to have respected this period if he or she sends the goods before the fourteen-day period expires. The returned Products will be sent at the Customer’s expense and risk. Products not accompanied by their original packaging or returned in a state unfit for resale may be rejected by our Returns Department and sent back to the Customer: in this case, no refund will be given.
Given the significant value of certain Products, the Customer is advised to insure the Products when returning them to KORIUS to ensure that they are properly safeguarded and maintained until received by KORIUS.
Any Product returned by a means that does not comply with the provisions set out in the sections above may not be accepted by KORIUS. Accordingly, a refund may not be given, or a claim may be made by KORIUS for monetary compensation in accordance with the ascertained harm or damage to the Product.
KORIUS will not provide a refund until the Products are received or the Customer provides proof that the goods have been shipped, whichever is the earliest.
In the event of a Customer cancellation that is accepted by KORIUS, KORIUS will refund all payments received, including shipping costs (except additional costs due to the Customer's decision to select a shipping method other than the least expensive standard shipping method proposed, where applicable), in a timely manner not exceeding fourteen days as from the day on which KORIUS is notified of the Customer's decision to cancel. KORIUS will provide a refund using the same payment method used by the Customer for the initial transaction; in any event, the Customer will not incur any costs due to the refund.
In accordance with the regulations in force, the right to cancel cannot be exercised for Products that have been personalised or created as per the Customer's own specifications or for goods unwrapped by the Customer which cannot be returned for hygienic or health reasons.